Refund policy

Return and Exchange Policy

Products ordered from the online store have a 14-day return and exchange right, starting from the receipt of the order. The right of return only applies to unused and resalable products in their original packaging. The right of return does not apply to opened hygiene products.

Please notify us in advance about the return of the order by email at hello@keiki.fi. We will create a return shipment for you, which can be left at the post office or parcel machine. Please remember to keep the return receipt. The handling time for customer returns is about two weeks, but we aim to process returns as quickly as possible.

Our return process is chargeable, and a return fee equivalent to the shipping cost will be charged. For orders within Finland, the return fee is €6.90. For European Union countries, the return fee is €14.90. For the United States, the return fee is $16.90. If you received free delivery, the return fee remains the same as the original shipping cost.

For unclaimed packages, the following fees will apply:

• For Finland: €6.90 shipping fee and €14 return shipping fee.
• For European Union countries: €14.90 shipping fee and €19 return shipping fee.
• For the United States: $16.90 shipping fee and $24.90 return shipping fee.

When returning a delivered order, please include your order number and contact information. One exchange for a different size or color of the same product is free. If you want to exchange for another product or make a second exchange of the same product, you can return your order and place a new order.