Refunds and returns
Return and exchange policy
Our products ordered from the online store have a 14-day right of return and exchange, which starts when the order is received. The right of return only applies to unused and completely new, salable products in their original packaging.
The right of return does not apply to opened hygiene products.
Please notify us in advance of returning the order by email: firstname.lastname@example.org. We will create a return shipment for you, with which you can leave the return at the post office or parcel machine. Please remember to keep the return receipt. The processing time for customer returns is approximately two weeks, but we strive to process returns as quickly as possible.
Our return is subject to a fee, and a return fee corresponding to the delivery fee will be charged (small package 3.90 e and Postal package 6.90 e). If you have received free delivery, the return cost is 6.90 e.
When returning a delivered order, include your order number and contact information. Changing the same product to another size or color once is free. If you want to exchange for another product or make another exchange for the same product, you can return your order and place a new order.